SERVICE LIST
TYPES OF WATER SERVICE & ACCESS

1. GROUND WATER

Customers who operate sub-artesian bores (drawing water for urban, domestic or irrigation purpose) directly from the aquifer replenished by the Board can access supply on a needs basis.

The Board's artificial recharge activities have priority to quality pumped river water over distribution of irrigation water supplied directly to customers.  No licence or Board approval is required by customers for connection to the Board's groundwater system, as defined in the Board's Schedule of Rates and Charges.

2. SURFACE WATER

Customers with Board approval to pump irrigation water from channels/lagoons supplemented by Board replenishment activities within the Water Area shall comply with conditions of application agreement and the schedule of terms applicable to the permit application, including an allocation of water supplied on-farm and the connection of a flow meter.

SERVICE STANDARDS FOR IRRIGATION SUPPLY

• Restoration of supply when channels have been blocked by vegetation will occur within 72 hours of notification.
• In the case of diversion of additional water to offset a reduction or negative trend in supply, necessary adjustments will occur within two working days of notification.  Where additional water needs to be diverted from the river, Sunwater service standards apply, including water release delay and time for supply to arrive from Clare Weir.
• Response to customer requests for operation of artificial recharge facilities to address groundwater deficits will be attended to within three working days of notification unless pits in question are drying out for maintenance.
• Response to water meter failures will be attended to (and minor repairs affected if appropriate) within two working days of notification.  If a meter requires
• replacement supplier timelines will dictate response time.
  Response to flooding of private property due to management of the control network or weed infestation in channels, will occur within one working day of notification.  Rectification works will commence within 24 hrs of inspection.
• In the case of pump failures, inspection will take place within one working day of notification and repair initiated within four hours of inspection.
• In the case of breaches within sand dams, following flooding, the sand dam(s) will be reconstructed at the discretion of Management having due regard to river flow and the likelihood of further flooding.
• Response to fish kills or other environmental emergencies will include inspection within two hours of notification and all possible remedies commenced within 24 hours of inspection.
• Installation of meter for a new open water pump will occur and be operational within five working days of advising Board officers that the site is ready for meter installation; providing all licensing conditions have been met.
• Times and duration of scheduled system shutdowns will be communicated a minimum of four weeks in advance, by way of newspaper advertisement on a weekly basis up to the shutdown.
• In the case of system failure of unknown duration, every reasonable effort will be made to contact critically affected irrigators as soon as possible by telephone, text message or personal contact.

ACCESS TO CUSTOMER PROPERTIES

The North Burdekin Water Board will require access to customer's property for supply of its relevant water service, assets and property to provide the following services: